Returns for Refunds

Customers who purchase items directly from Ibexx have the option to return their product within 30 days from the date of delivery. Please note that if the product has been installed or used, a restocking fee of 30% will apply. Additionally, all sales of products from the Discount Isle are final, and no returns will be accepted for these items.

To initiate a claim, please sumbit the information below or you may email us directly at info@ibexx.com, and instructions will be provided. The Customer must (a) obtain a Return Merchandise Authorization (RMA) number from IBEXX prior to returning any Product, (b) include the RMA number (and proof of purchase) and (c) be responsible for and prepay any shipping expense in connection with the return of any Product to IBEXX. Any Product returns, including returns for reasons other than warranty claims (e.g., the Customer ordered the wrong Product), are subject to IBEXX’s Pricing.

If your product arrived damaged, please save the box and the original packaging material so we may start a carrier claim if necessary.